Shipping + Returns

OUR SHIPPING POLICY

We understand that getting your items quickly is important to you, so we make every effort to process your order quickly.

When you order from us, you can expect to receive your order within 1-9 business days. Please allow 1-3 business days for processing and additional 1-6 business days for your order to arrive based on your location and the products you ordered. 

ABOUT FREE GROUND SHIPPING

ALL items ship free, via standard ground service, to locations within the continental United States. Additional charges apply for shipments to Alaska, Hawaii, Canada, or other locations outside the continental US. Most orders ship via FedEx, UPS Ground, USPS First Class or USPS Priority. All orders placed on or after a Friday 1pm EST will begin processing on the following business day. 

UPS Shipping Map

UPS Ground Shipping Map

 

SHIPPING HOLIDAYS + WEEKENDS

We will not be shipping or deliver on the following dates in 2017. Please note shipping estimates will begin the following business day.

New Year's Day: January 1
Memorial Day: May 29
Independence Day: July 4
Labor Day: September 4
Thanksgiving: November 22-25
Christmas: December 25
New Year's Eve: January 1, 2018

All orders placed on or after a Friday 1pm EST will begin processing on the following business day.

TRACKING YOUR ORDER

Once your order leaves our warehouse, a tracking number will be emailed to you. Tracking codes may take a few hours to activate. To check your order status, click here.

BACKORDERED ITEMS

If an item is out of stock you will be contacted as soon as possible. You will have the option of waiting for the back ordered item, splitting the shipment and having all the in-stock items sent immediately, choosing a replacement item or canceling the back ordered item.

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OUR RETURN POLICY

We accept returns up to 45 days after the purchase date. Any non-warranty related return is subject to a 20% restocking fee. To complete your return, we require a receipt or proof of purchase and return approval. Please do not send your purchase back to the manufacturer. 

HOW TO START A RETURN:

  1. Email to customer service: sayhello@pelicancoolers.com including: 
    Order number, the question you want to solve together with picture of product if necessary
  2. Get authorization from Customer Service
  3. Purchase shipping label* (unless otherwise discussed) and ship product(s) back in the original packaging.  Shipping costs are non-refundable. 
  4. Please ship to: Pelican Coolers 8510 Sanford Drive  Henrico, Virginia 23228  
  5. Drop off at your nearest assigned carrier service center.
  6. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  7. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  8. PLEASE NOTE: ALL RETURNS NOT RELATED TO WARRANTY ISSUES ARE SUBJECT TO A 20% RESTOCKING FEE. Restocking fees cover the shipping costs too and from our facility. 

LATE OR MISSING REFUNDS (IF APPLICABLE):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@pelicancoolers.com.

SALE ITEMS (IF APPLICABLE):

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

*If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.